Wednesday, March 17, 2021
Hey
guys I'm Shweta from Intellipaat I welcome you all to the session
onSalesforce. So whenever you would
think of CRM sales force is the first thing which comes to your mind and
whenever you think of sales force, cloud computing is what you think, this is because
sales force is one of the world's leading cloud computing platform along with
number one CRM in the world. So in this
tutorial I’ll be covering all the major topics of sales force starting with
introduction to Sales force then after that I'll be explaining you about what
is cloud computing then I'll be explaining you about the products and services
provided by the Sales force then we'll move on to learning how Sales force is a
CRM company then after that I'll be telling you what CRM is then later I’ll be
explaining you the robust architecture of Sales force then also I’ll be telling
you why Sales force has gained so much of popularity and lastly we’ll do a
quick hands-on to make you understand how the Sales force works so these are
the topics which is covered in this session let's get started introduction to Sales
force well if you track your information in various different places finding
your way through spreadsheets emails PDFs and documents you know that it can
take you a very long time to find the required information right well Sales
force will come to your rescue here so what really is Sales force so basically Sales
force is a cloud-based software company which started off as a customer
relationship management platform better said CRM it now provides software
solutions and platform to users and twelve’s Sales force is a centralized place
where you can track everything you need our Sales force runs on a cloud it can
be accessed anywhere you want all you really need is a mobile device just like
using Gmail or Amazon so what are the applications of Sales force their various
applications of Sales force but we will discuss some only a few of them talking
about HR system every company across the globe has an HRT each HR team would
require an HR application to store employee almost all specifications for such an
application would be common for all the companies so as a developer it would be
very easy for me to create an application for such specifications Icon just
post it onto the cloud and provide that application as a service to multiple
clients at the same time maintenance of the same can be done altogether as well
so basically the problem scalability gets eliminated here it's the same with
financial systems since most of the finance companies or banks need to keep
track of different transactions like whose making the transaction how much was
the amount transacted and at what time the transaction was made so a single
application can be created to perform all that all these required applications
and by just posting this application onto the cloud multiple clients can be
serviced similarly banks and call centers are using Sales force before getting
deeper into Sales force let's discuss about cloud first so what is cloud
computing so basically cloud computing is a network of remote servers hosted on
the Internet to store manage and process data rather than a local server or
personal computer a remote server as in some server or a system which is
located very far off where your data or application will be stored and you will
be accessing this server using the internet so this is what cloud computing is
basically when you use your software application over the internet right so
what are the benefits of cloud computing like why do we use them the first and
foremost reason to use cloud computing is the overall cost is less the services
are free from capital expenditure there's no huge cost for Hardware you just
have to pay as you operate it and enjoy the model based on your subscription
plan secondly it is available 24 by 7 most of the cloud providers are truly
reliable in offering their services they provide uptime of 99. 9 percent the
workers can get onto the applications needed basically from anywhere third it
is easily accessible that is you can work from anywhere across the globe as
long as you have an internet connection even while using the critical flower
services that offer mobile apps there no limitation of the device use the
fourth benefit of using cloud computing is that it is very secured it offers
great security when any sensitive data has been lost as the data is stored in a
system it can be easily accessed even if something happens to your computer you
can even remotely wipe out the data from the lost machines or avoiding it getting
in the wrong hands next it offers flexible facility which means that the
capacity of the cloud can be turned off up or down as per the circumstance of
the user for instance promotion of cells is very popular capacity can be
immediately and quickly added to it for the voidance of losing sales and
crashing servers and then when those sales are done the capacity can be shrunk
down for the reduction of costs next cloud application is that it enhances
collaboration that is by authorizing diverse groups of people Bert’s Filipe
meeting and exchanging information with the help of shared storage such
capability helps in improvising customer service and product development and
also reducing the marketing bang another benefit of cloud computing is that it
helps out organizations to reduce their carbon footprint so organizations
utilize only the amount of resources they require which helps them to avoid any
over-provisioning hence no waste of resources and thus energy last but the most
important benefit of cloud computing is that it has automated updates of
software so basically the server suppliers regularly update his software
including the updates on security so that you don't need to miss the crucial
time on maintaining the software